On 13 May 2024 Cooper Investors will be transitioning to Automic Group (Automic) for the provision of registry services. Below is a list of frequently asked questions regarding the transition, along with contact details should you have any queries.
Why are Cooper Investors changing registry service providers to Automic?
After conducting a thorough market assessment, Cooper Investors has partnered with Automic to provide new registry services to enhance your investor experience. As a result of this change, you will have access to a new Investor Portal, providing a simple and secure way for you to manage your investments.
Specifically, the new Investor Portal allows you to view your portfolio of Cooper Investors investments, make new applications and view reports and statements. You will also be able to make updates to your investment details including distribution elections, payment instructions and communication preferences.
What is changing?
From 13 May 2024 you will be directed to a new investor portal from the Cooper Investors “Registry Login” on the website.
Your investor number and the investor portal login are changing. You will be provided with a new investor number (otherwise known as a Securityholder Reference Number or SRN) by email from Automic on 13 May 2024, along with instructions on how to access the new system.
What do I need to do?
You do not need to do anything today. Automic will be in touch shortly to provide more information on how to log in to your new Investor Portal. This welcome email will be sent from [email protected] on 13 May 2024.
If you wish to make any applications or redemptions into the Cooper Investors Brunswick Fund or Cooper Investors Endowment Fund, these will need to be made prior to 3 May or after 15 May.
If you wish to make any applications or redemptions into the Cooper Investors Global Equity Fund (Hedged) or Cooper Investors Global Equity Fund (Unhedged), these will need to be made prior to 9 May or after 12 May 2024.
Will there be a trading freeze on any of the Cooper Investors Funds during the transition period?
Yes. There will be a trading freeze on applications and redemptions on four of the Funds, as detailed below.
- Cooper Investors Brunswick Fund and Cooper Investors Endowment Fund
Trading Freeze – 9 May 2024. This means the last available value date pre-transition will be 2 May and the first available value-date post-transition will be 16 May 2024. - Cooper Investors Global Equity Fund (Hedged) and Cooper Investors Global Equity Fund (Unhedged)
Trading Freeze – 9 May and 10 May. This means the last available value date pre-transition will be 8 May and the first available value-date post-transition will be 13 May 2024.
I have decided to invest with Cooper Investors for the very first time. How do I apply to invest with Cooper Investors?
- Visit the Cooper Investors website https://www.www.cooperinvestors.com/
- Select the fund you would like to invest in under ‘Our Funds’
- Access the relevant Automic online application link listed. Alternatively, you can download the application form linked under the same section.
Can I use my PO Box as my address?
For the registration details of the holding, a PO Box is acceptable. When inputting FATCA/CRS and AML/KYC however, your residential address or principal place of business is required.
When reviewing the address on the online application form, the postcode looks to be out of place. Will it appear like this on my Statements that I will receive from Automic?
All statements relating to your investment will have the postcode listed next to the state of your address. This will always be on the last line of your registration details and may differ from what is seen on the online application page. Please take note of the postcode that you have inputted as this will be useful in the future for accessing documents through Automic’s secure portal.
I already have an SRN issued by Automic from my investment with another Fund Manager. How do I apply to invest with Cooper Investors?
You will need to reapply through the online application portal with your details. A new SRN will be issued for all of your Cooper Investment holdings. You can link your new SRN to your current investor portal so that all your Automic investments are visible through one login. Since you have an existing account with Automic, you will also be able to login with these details via the online application page. After logging in, most of your personal details on the online application will automatically populate, ensuring an easy and streamlined application process.
I already have a Holder Identification Number (HIN) registered with Automic. Can I apply to invest with Cooper Investors using my HIN?
An SRN is required to invest with Cooper Investors with Automic. If you have not received an SRN previously with Automic or the SRN you have previously received was in relation to a different investing entity, please access the online application page and complete the details relating to your desired investing entity and you will be issued with your SRN.
I have already provided my Wholesale Certificate to Automic when investing with another Fund Manager. Do I need to provide it again when applying to invest with Cooper Investors?
Automic cares about the security and protection around your personal information which means that investor information is not allowed to be shared between different fund managers. However, once you have processed a Wholesale Certificate with a Cooper Investors fund, this will automatically sync with the rest of your holdings under the same investing entity with Coopers. By accessing your investor portal and clicking on ‘Declarations’ you will be able to view, access and upload all your Wholesale Investor Certificates for all your holdings.
Will Automic advise me that my Wholesale Certificate is due to expire?
If your Wholesale Investor Certificate is due to expire, the onus will be on the investor to update this. Wholesale Investor Certificates are valid for up to 2 years. You must have a current Whoelsale Certificate upon application into any new fund. Wholesale Certificates expire after two years. Cooper Investors may follow up with you via Automic if your Wholesale Certificate has expired.
I have made investments via multiple investing entities. Will I be able to view all my holdings from a single log in, or will there have to be multiple logins?
The Automic investor portal is extremely dynamic and user-friendly. Once you register for the investor portal through this link (https://investor.automic.com.au/#/home), you will be able to view all your holdings and add any future holdings to your Automic portal account.
To add holdings to your portal that are held on a different SRN/HIN, please click on add holding.
Enter the name of the company or code you’re wanting to add to your portfolio account and the SRN/HIN (please ensure you enter your HIN with a capital X and enter your SRN with a capital i). Then tick I’m not a robot and submit your request.
Once you have processed your ‘add holding’ request, the Automic team will review the request and approve within two business days if the request is deemed valid.
Who do I contact if I want to arrange a login to the investor portal? How long does it take to be able to see my holdings?
Once you receive confirmation of your SRN upon application via email, you can then follow these steps to register for the Automic Investor Portal:
- Visit https://investor.automic.com.au/#/signup
- Enter the Fund in which you have invested in the Name Field ensuring that you select the Fund name from the drop-down list
- Enter your Holding Number as shown in your holding statement accessed above. Please note: An SRN commences with a capital ‘I’ not an L or a number one “1”
- Enter a PARTIAL HOLDER NAME: Enter only one word from the name of the holding entity. Do not enter your entire holder name.
- Enter your postcode OR country of residence (only if outside Australia)
- Tick the box “I’m not a robot” and then select “Next”
- Complete the prompts to set up your username and password details.
My financial adviser manages my investments for me. How do I give my adviser authority to manage applications and redemptions on my behalf?
Please ensure you provide a signed Power of Attorney (POA) in relation to your holding to [email protected] and the Automic team will record it under your account. Once your signed POA has been verified and approved, your adviser will be able to operate on your account.
I have realised that I have made a mistake with the online application. What do I do to fix it?
Please contact the Cooper Investors dedicated email inbox and/or phone lines so that Automic can assist you with amending a pending application.
Email address: [email protected]
Domestic: 1300 124 068
Outside Australia: +61 280 721 428
I need to update my address, bank account details or Financial Adviser. What do I need to do?
- Update address:
Please note that we can amend addresses for Issuer Sponsored holdings only. If you hold a CHESS sponsored holding, please contact your broker.
To update your address, you can log into your portfolio on the Automic Investor Portal. To register for an Automic account access the following link: https://investor.automic.com.au/#/signup.
Alternatively, you can update your address by completing the ‘Change of Address Notification’ form. Please ensure the form is duly completed, with the SRN (Securityholder Reference Number) and signed in accordance with the requirements specified on the form. All corrections are to be initialled. - Update bank account details:
To update your bank details, you can log in to your portfolio on the Automic Investor Portal. To register for an Automic account access the following link: https://investor.automic.com.au/#/signup.
Alternatively, you can update your bank account details by completing the ‘Direct Credit’ form. Please ensure the form is duly completed, with the SRN (Securityholder Reference Number) and signed in accordance with the requirements specified on the form. All corrections are to be initialled. - Update financial adviser details:
To update your financial adviser details, you can log in to your Automic Investor Portal and access your profile details. To register for an Automic account access the following link: https://investor.automic.com.au/#/signup
Alternatively, you can update your financial adviser details by completing the ‘Appoint or Change Financial Adviser’ form. Please ensure the form is duly completed, with the SRN (Securityholder Reference Number) and signed in accordance with the requirements specified on the form. All corrections are to be initialled.
I am updating the Trustee details on either my Trust or SMSF. What do I need to do?
Please get in touch with [email protected] and request an Off Market Transfer form. Once this is completed and returned to the Cooper Investors inbox, the Automic team will verify the form and process your change in Trustee. If further details are then required, the Automic team will reach out to let you know.
Why have the descriptions for some my transactions changed after the transition to Automic?
The transaction descriptions have been updated and improved during the transition from SS&C to Automic. This will improve your investor experience and ensure your transaction history is easily accessed, filtered and displayed. If you do have any further questions around your historic transaction descriptions, feel free to get in touch with [email protected].
